To have the Wacom STU-430 being correctly recognized in Producer is needed to install its SDK.

The SDK is available to be download using the link below:

STU-SDK-Windows-2.15.1.zip

Please reboot the computer in the end of the SDK installation wizard.

After that the device should be available to be used in CardExchange® Producer & CardExchange® Visitor.

For further assistance, please do not hesitate to contact our Support team using the details available on the page footer.