Double check the User Authorization section and that the group in the group permission section has the checkbox enabled for the Configuration section. The options below it may be enabled, but if the section itself is disabled then you still would not be able to see the section options.

Hi Jenny,

It looks like the application was able to successfully activate! The About CardExchange window is showing the serial number coming from your license manager, so that appears to be working... Is there any other part of the application that appears to not be functioning due to the error window appearing?

Hi Jenny. would you have a screenshot of where exactly the error is occurring? Would this be in the Gateway window, or in a separate error window that appears after initializing the application?

The best thing to troubleshoot in this case is to see if there is some communications/permissions issue with that particular user communicating with the License Management Server that hosts the licenses, check if something has changed, the network, the user, or the server. If the setup was working only up until recently, maybe something as simple as restarting the license management service will resolve the issue. Find the Sentinel RMS License Manager option in the Services section of the Task Manager, right-click, Restart Service

Let me know about some of this information!